About the Role
The Penn Theater invites applicants for its Box Office Team. Reporting directly to the Executive Director & Director of Operations & Events, the Box Office Team bears responsibility for:
- coordinating ticketing and sales for all events scheduled at the Penn Theater.
- providing exemplary customer service prior to and during events scheduled at the Penn Theater.
- troubleshooting various customer service problems, isolating and actuating solutions.
- completing other duties as assigned.
Requirements
High school diploma required.
Previous applicable experience in customer service or hospitality management required.
Must display excellent customer service skills, problem-solving skills, and people management skills.
Must display exemplary ethical and moral approaches to all situations.
About the Company
What started as a 20th century moviehouse now reinvents itself as Butler, PA's focal point for the performing arts, live shows, music, comedy, speakers, films, interactive & novel fun, private events, corporate conferences & meetings, & so much more, serving the community as an anchor for history & heritage, as a source for outreach & support, & as the heart of arts, events, & culture! So come, one & all, to experience the magic of Butler again!
Our Mission: We set out to reinvigorate the historic Penn Theater as the region’s premiere hub for arts, entertainment, culture, and heritage through community-centered, high-quality, diverse events, promoting economic revitalization for downtown Butler, while enriching the quality of life for our citizens and lifting up the needs of those marginalized across our community.
Our Vision: We envision a theater that is more than a building, but a gateway to downtown Butler, an anchor for its rich cultural and historic heritage, a source for outreach and support, and the region’s heart for arts, entertainment, events, and culture; a multiuse, community-centered facility, where all feel welcomed, where all feel a sense of what Ray Oldenburg in 1989 called the ‘third place,’ or one’s home away from home – neither home nor work, but that place where they feel a sense of belonging, and where they long to return; and impactful collaborations with key public and private stakeholders so as to help the community experience the magic of Butler again.
Our Values: We believe that the Penn Theater is Butler built, Butler proud, Butler resilient, and Butler strong, and we value community, collaboration, charitable good works, holistic wellness (mind, body, and soul) of our community members, equity and inclusion of our diverse community members, stewardship of donor’s time, talent, and treasure, transparency, innovative solutions, and a commitment to high quality.